Troubleshooting Procedures for Brother MFC-7840W, MFC-7360N, MFC-8480

Reset Procedures for Brother printers

Photo courtesy to Google images

Brother MFC-7840W, MFC-7360N and MFC-8480 laser printers are one of the all-in-ones peripherals offered by one of the major laser printer manufacturers Brother Industries. It offers print, copy, scan, fax and pc fax which also have a built-in wireless network interface. It is equipped with Brother™ iPrint&Scan as well a free application you can download for wireless printing and scanning to your Apple®, Android™ or Windows® Phone 7 mobile devices.

Brother MFC-7840W, MFC-7360N and MFC-8480 multifunction printers provide small-to-medium sized businesses and micro-offices working environments to meet the printing demands and needs of their office. However, like any other printers, these three multifunction centers are prone to have some troubles every now and then. And one of the most common problems is how to troubleshoot it when these problems all of a sudden occur while you’re printing a very important document.

That’s why for this article, we’re going to give you the procedures in troubleshotting your Brother MFC-7840W, MFC-7360N and Brother MFC-8480 laser printers:

Troubleshooting /Resetting Procedures for Brother MFC-7840W, MFC-7360N, MFC-8480

  • Step 1 - Open the front panel of your Brother MFC-7840W, MFC-7360N or Brother MFC-8480 laser printer where you can access the toner cartridges.
  • Step 2 - Press the Clear/Back button. A display message will then show “REPLACE DRUM? 1. Yes 2. No”
  • Step 3 - Do not type 1 or 2, this is not the command you should enter. Instead type *00 on the keypad and you should be rewarded with the word “accepted”. This means that the Brother MFC-7840W, MFC-7360N or Brother MFC-8480 laser printer had finally initialized the toner cartridge in its tray.
  • Step 4 - Close the front door. The toner counter is then reset.
Repeat this procedure every time your printer will indicate that it doesn’t recognize  your toner cartridge or drum which usually occur when your printer is newly installed. It will reset the printer itself for it to refresh it processor to initialize and recognize the new printer consumable. 
If you happen to be looking for compatible Brother toner cartridges for your Brother MFC-7840W, MFC-7360N and MFC-8480 that cost less than OEM branded cartridges but delivers the same print quality and page yield same as them, ColorTonerExpert.com, offers Brother TN-360 toner cartridge for Brother MFC-7840W for only $20, Brother TN-420  standard yield cartridge or Brother TN-450 high-yield toner cartridge for Brother MFC-7360N for $22 and Brother  TN-620 standard yield cartridge ($22) or Brother TN650  ($25) high-yield toner cartridge Brother MFC-8480 laser printer.
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Posted in Printer Tips, Printers & Scanners, Toner Cartridge Tips | Tagged , , , , , , , , , , | 11 Comments

11 Responses to Troubleshooting Procedures for Brother MFC-7840W, MFC-7360N, MFC-8480

  1. Natacha says:

    The resetting procedure you provided does not work. I purchased a non-Brother toner cartridge, and the only advice Brother provided was to purchase a genuine Brother product. I’ll throw the junk out the window before being forced to do this. Can you help?

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    • Erika says:

      Hi Natacha,

      I’m sorry to hear that. But sometimes, you have to repeat resetting procedures until you get it. It doesn’t always work in the first time. We often get that. Aside from that, you should also make sure that the non-Brother toner cartridge you bought was of high-quality. You should have also called the retailer where you bought it. Most reliable printer supplies retailer offer warranty on their cartridges for you to get a refund or a replacement. Hope that help.

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  2. Andy says:

    The procedure worked perfectly!! Thank you for the article!!!

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  3. Laté Lawson says:

    Thank you. Merci. Gracias. It worked as indicated. Finally got rid of the annoying error message. This made my day!

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  4. Jeanne says:

    You are my hero! The reset (*00) worked and I can again make copies.

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  5. Vinz Clortho says:

    Totally fixed the problem on a MFC-7360N after replacing the toner with a non-Brother.

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  6. Manish Jain says:

    Told these steps over phone to my friend when he called me for this problem and the problem was resolved instantly. Thank you so much.

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  7. Charles says:

    This procedure work perfect, thanks for the information.

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  8. JB says:

    Worked perfectly after hours of frustration. THANK YOU!

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  9. david says:

    Thank you for this information–worked perfectly!

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  10. Glenda says:

    When I try to hit the 00, all I get is beeping. I have tried it several times, and it is the same. The 2 0′s don’t even show up on the panel. I have a MFC 7360N Brother.
    Any suggestions?

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